Citizen Lifecycle

The overall goal of the citizen lifecycle domain is to set up a framework for different kinds of e-services relating to citizens in the EU member states. The domain enables the piloting of citizen-centred e-services, which deal with cross-border life events.

 

 

 

Piloting scenarios
 

The citizen lifecycle domain includes a broad collection of national e-services that all have one thing in common – they serve citizens digitally. The ambitious goal of the citizen lifecycle domain is that a number of services relating to the citizens of Europe can be covered by specific use cases. As the e-services offered to citizens vary between the different Member States, the use cases are not necessarily symmetrical across all Member States. Therefore, the use cases developed in this domain are not identical for all countries, as it may happen that one country offers an e-service that no other country offers. Examples of specific use cases that are developed within the citizen lifecycle domain are given below.

 

  • Patient Access to health data

This use case aims to empower citizens’ access to their own health data. Access to this kind of sensitive data requires state-of-the-art, secure authentication, which is provided by the e-ID building block. The implementation of the use case brings real experience and feedback from the market and, thus, will make the e-Health domain ready for the eIDAS Regulation (Regulation 910/2014 on electronic identification and trust services for electronic transactions in the internal market). In many EU countries health services are operated by the public sector, which means that from 2018 mutual e-ID recognition stemming from the eIDAS Regulation will apply. e-SENS piloting will demonstrate member states’ “readiness” for eIDAS within the health sector.

Example use case:

A citizen from one country needs to get information about his/her medical data after treatment in another member state. Within the e-SENS pilot he/she is able to access information electronically, which is the most convenient option.

The Patient Access use case enables the patient's own access to his/her data through the e-ID building block, provided that the member state opts to grant such electronic patient access over delivering paper documents. Currently, the pilot is planned to be conducted in Austria using the epidemic surveillance register as e-service.

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Motivation & goals Process description Use case description

Looking to implement the pilot yourself? Visit our technical WIKI subpages:
Architecture and building block implementation

 

The Danish eService NemKonto is a national, central service for all citizens related to receiving payments (tax refunds, child subsidies, pensions, student loans, unemployment benefit, housing support, social welfare payments etc.) from the public sector. A NemKonto is an ordinary bank account that a citizen can assign as his/her NemKonto (“Easy Account”). To be able to digitally assign a bank account as your NemKonto the citizen must logon with his/her own e-ID.

Example use case:

A foreign citizen is entitled to receive payments from the Danish public sector, but no NemKonto has been assigned for that citizen. The foreign citizen can access NemKonto.dk with his/her own national e-ID and provide the bank account number.

Today, for foreign citizens, this process is done manually. A citizen receives a letter, sent to their home address, asking for information on the bank account to use for payments, and needs to reply by filling in the papers that are included. Finally, the bank account number is entered manually by the Danish authorities and then payments can be transferred to that personal bank account.

Electronic access to NemKonto.dk for foreign citizens within the e-SENS pilot will bring a qualitative improvement to the citizen, but also improve efficiency in the Danish administration of bank accounts for foreign citizens. The main value for the public administration lies in avoiding the manual processing of allocating a bank account to foreign citizens. The countries participating in this use case are Denmark, Estonia and Spain.

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Motivation & goals Process description Use case description

Looking to implement the pilot yourself? Visit our technical WIKI subpages:
Architecture and building block implementation

 

  • e-Education

The e-Education use case deals with higher education and academia, focusing on taking cross border university level courses between different member states. The purpose of the use case is to allow students access to foreign learning platforms using their own country’s e-ID. Furthermore, the pilot uses the e-Signature for student–teacher interactions, and e-Delivery for inter–university communication with regard to student information and grades.

Example use case:

A student from country A wishes to engage in academic courses in country B. He/she is able to access the courses at a level equivalent to home students on campus, including secure submission of signed assignments, individual teacher feedback online and participation in exams.

The eEducation pilot, apart from allowing students wider access to education, also opens a new door for universities in securing and further developing distance education. The proposed use case is of utmost importance, since its extension could solve a lot of issues related with the free movement of students between European higher education institutions. Additionally, this e-SENS solution will ease the administrative burden both for the universities and students, and also create a logical path for implementation of one-off ideas which would benefit higher education greatly. So far, the solution has been successfully deployed at Stockholm University in Sweden.

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Motivation & goals Process description Use case description

Looking to implement the pilot yourself? Visit our technical WIKI subpages:
Architecture and building block implementation

Do you want to learn more about pilot results? Visit our subpage:
Pilot testing Success story

 

  • Record Matching

The overall goal of the Record Matching pilot is to establish a solution where a European citizen’s identity is authenticated for Icelandic public services using any credentials valid on the eIDAS network. A prerequisite for this is that the identification and authentication system (innskraning.island.is) can connect the citizen to a kennitala, a unique Icelandic identifier in the national population registry. The pilot is to enable verification of the connection between the foreign unique of the citizen and his/her Icelandic kennitala for citizens authenticated using foreign credentials.

Example use case:

A citizen from county B is moving to Iceland and therefore needs to register on the Icelandic national population registry. He/she enters www.island.is to apply for his/her foreign, unique identifier to be matched with the Icelandic kennitala. The citizen’s identity is authenticated using their national credentials through the eIDAS network. The form is pre-filled and the missing information has to be given. After submission and positive verification, a record is created in the Record Matching database that becomes a part of the national population registry.

Another case is related to updating bank account information. An online service, where citizen identities are authenticated using foreign credentials, can update the bank account number that they want to use to receive payments from the public authorities.

Today the process is fully manual and takes around 6 weeks to register, both for citizens living abroad and for Member State citizens who are moving to Iceland. With the e-SENS Record Matching pilot, it will be possible to speed up the entire process and lay the ground for the more efficient use of resources. This pilot will facilitate access for citizens with foreign credentials to public services in Iceland, and to other important privately provided services.

Do you want to know more? Visit our WIKI subpages:
Motivation & goals Process description Use case description

Looking to implement the pilot yourself? Visit our technical WIKI subpages:
Architecture and building block implementation Pilot blueprints

 

Background

The use cases for the citizen lifecycle domain support the digital single market and the free movement of citizens. In particular, the eIDAS regulation on mutual recognition of e-IDs will be piloted in this domain. For countries that have not participated in the STORK project, this domain is an opportunity to get their national infrastructure ready for eIDAS.

  • Regulation (EU) no 910/2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93/EC

 

Added value
 
  • Access to the citizen-centred e-services at any time
  • Support to the citizens of Europe during cross-border life events
  • More time- and cost-effective administrative processes focused citizen lifecycle